Crystal Libby
Instructional Designer | Training Facilitator | Technical Writer
Storytelling is my foundation.
I use narratives to transform complex ideas into learning experiences that are meaningful, memorable, and built to last.
Phone: 530-828-1550
Email: crystalalibby@gmail.com
Location: Marina, CA
I am a designated ATD Master Instructional Designer, facilitator, and published author with over ten years of experience across corporate, hospitality, healthcare, and nonprofit settings. I reduced onboarding time by 50% at Pebble Beach Resorts and have trained more than 3,000 professionals through Queer Edge Monterey. Each sample below is grounded in a real organizational need and selected to demonstrate both process and outcome.
Needs analysis, curriculum design, eLearning, and coaching plans
Video tutorials, live facilitation, presentations, and gamification
Standard operating procedures
and job aids​
Books, forthcoming titles, and articles
Standard Operating Procedures
I write documentation scaled to the reader. Format, depth, and language vary by audience because a procedural guide for a new hire navigating a system for the first time looks nothing like a quick-reference card for an experienced supervisor. I have applied that principle across more than 1,000 SOPs spanning customer service, sales, software systems, management workflows, and administrative processes.
Job Aids
I design job aids for the moment they will actually be used, whether that is a new employee's first week, a fast-moving operational environment, or a professional reaching for a reference mid-conversation with a client. The samples here span employee onboarding, operational protocols, event-specific scripting, and gender inclusivity content developed for legal and medical professionals, in formats ranging from multi-page reference guides and tri-fold brochures to workshop handouts designed for active use during training.