Crystal Libby
Instructional Designer | Training Facilitator | Technical Writer
Storytelling is my foundation. I use to transform complex ideas into learning experiences that are meaningful, memorable, and built to last.
Phone: 530-828-1550
Email: crystalalibby@gmail.com
Location: Marina, CA
Testimonials
Crystal does a fantastic job of conceptualizing ideas and turning them into training resources for our team. Crystal has a high level of awareness when it comes to individual learning styles and can adjust her training approach as needed. She approaches her trainings with positivity, creativity, and frequent collaboration.
Reservations Manager
Pebble Beach, CA
Crystal demonstrates exceptional skill in transforming complex concepts into accessible, comprehensive training materials that elevate team performance. Her keen ability to recognize and adapt to diverse learning preferences ensures that each team member receives tailored instruction, optimizing their learning experience. Through her effective leadership, Crystal creates an engaging learning atmosphere, maintaining high standards that prepare new hires for successful transitions.
Director of Reservations
Pebble Beach, CA
Crystal has a great attitude and is always motivating her peers. She takes initiative at every opportunity, leading many contributions and developments of our training programs. Crystal demonstrates personal and professional growth and is always excited to learn new processes. Crystal continues to demonstrate that she is a multi-talented person who pushes the envelope of continuous grown and development for her peers and community.
Training Manager
Pebble Beach, CA
Work Experience
2025 - Present
2020 - Present
2019 - 2020
2015 - 2019
Queer Edge Monterey
Founder & Learning Experience Designer
Delivered LGBTQIA+ inclusivity and DEI trainings to more than 3,000 professionals across healthcare, legal, education, and nonprofit sectors via both in-person and virtual programs. Created interactive curricula and workshop materials adopted as standard frameworks by multiple client organizations. Authored Amplified Voices (forthcoming 2026), exploring LGBTQIA+ inclusivity through storytelling, and created The Gender Inclusivity Starter Kit, a foundational guide for educators and leaders, fostering enhanced educational practices and inclusivity
Pebble Beach Company
Training Coordinator
Developed two full progressive training pathways (Reservations and Group Reservations) plus a cross-training program after departmental expansion, reducing onboarding time, improving competency, and reversing prior retention issues. Designed and delivered comprehensive training programs for 10+ professional roles including needs analysis, curriculum design, and blended delivery. Reduced Resort Reservations onboarding time by 50%, enabling new hires to handle customer calls in Week 1 instead of Day 90. Built digital library of 1,000+ interactive SOPs and job aids and authored 800+ pages of system training manuals. Serve as SME delivering cross-departmental training to Sales, Conference Services, and Front Desk teams.
Monterey Bay Aquarium
Sales & Reservations Supervisor
Developed comprehensive SOP library and structured onboarding program for Sales and Reservations teams. Led team to consistently exceed quarterly sales targets through performance coaching and skills development
Nest Bedding
Business Operations Director & HR Director
Built scalable training programs supporting opening of 8 nationwide + 1 international retail locations during the company’s largest expansion. Authored employee handbook, compliance training materials, and operational SOPs ensuring company-wide consistency. Designed and facilitated onboarding programs for operations, sales, and customer service teams
Credentials
Instructional Design & Learning Technologies
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ATD Professional Member — Association for Talent Development (2025/2026)
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Instructional Design for eLearning – The Learning Rooms (2025)
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Corporate Trainer Certification (CTC) – Management & Strategy Institute (2020)
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Google Certified Educator Level 1 – Google (2026)
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Google Certified Educator Level 2 – Google (2026)
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Moodle Teaching Skills – Moodle Academy (2025)
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Moodle Administrator Basics – Moodle Academy (2025)
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Poynter ACES Certificate in Editing – Poynter Institute (2024)
Project Management & Process Improvement
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Project Management - Lean Process Certified (PM-LPC) – Management & Strategy Institute (2019)
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Six Sigma Lean Black Belt Professional (LBBP) – Management & Strategy Institute (2020)
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Lean Supply Chain Management Certified (LSCMC) – Management & Strategy Institute (2019)
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Executive Management Certified (EMC) – Management & Strategy Institute (2020)
Diversity, Equity & Inclusion
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Diversity and Inclusion Certificate – ESSEC Business School (2025)
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Equal Employment Opportunity Certification – Corexcel (2023)
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Certified LGBTQ+ Coach – Certified Excellence (2025)
Standard Operating Procedures (SOPs)
Video Tutorials
Curriculum Map
eLearning
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Job Aides
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Live Training Facilitation
Gamification
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Evaluations & Coaching
Published Works
French à la Carte is a witty and engaging collection of bilingual short stories designed for French learners at beginner and intermediate levels.
📘 Available on Amazon
🏫 Available at IngramSpark for bookstores & libraries
🎧 Available on Audible
The Gender Inclusivity Starter Kit introduces foundational concepts in gender-inclusive language and safer space design, offering practical, actionable steps for building more affirming workplaces and organizations. Ideal for team leads, HR professionals, and organizational decision-makers ready to move from good intentions to meaningful, lasting change.
The Salinas Valley Pride Celebrations Magazine spotlighted the people, stories, and events shaping LGBTQ+ life in the Salinas Valley, featuring in-depth interviews with local politicians, artists, and community leaders alongside curated coverage of regional events, news, and advocacy efforts.
The LGBTQIA+ Friendly Business Directory of Monterey County began as an informal collection of recommendations for allies in the community amongst friends, but evolved into a movement where businesses only identify as LGBTQIA+ supporting safe spaces with dedicated actions toward self-education and inclusion.
Captain Christmas and Jingle: A High Seas Holiday is a whimsical holiday adventure. This story follows Captain Christmas and his cheeky parrot, Jingle, as they sail the seas to bring festive cheer to a tropical island, complete with palm trees in Santa hats, penguins dancing on the beach, and a surprise jungle twist.
Upcoming 2026 Releases
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Amplified Voices is a narrative-driven guide for working professionals that explores what LGBTQIA+ inclusivity looks like in practice and the real impact our actions have on underrepresented communities. Drawing on stories from patients, legal professionals, employees, and educators, it offers not just frameworks and strategies, but the human context that makes them meaningful.
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Upwelling follows Clarke, a novelist who returns to her childhood sanctuary of Monterey and unknowingly sets in motion the uncovering of a 1981 hate crime against a secret network of queer women who gathered at the local historic lighthouse. Drawn into the mystery alongside Indie, the granddaughter of the queer network's leader, the two piece together a buried truth that powerful men have spent decades silencing.